REVIEWING WORK PRIOR TO SUBMISSION

One of my staff Azura was requested to prepare an appreciation paper
for 2 female interns. As in the past, what she did was retrieve
similar memo and changed the names. The original memo was meant for a
guy. Little did she realize that the work is more that copying or cut
and paste. She changed name but forgot to change the pronouns like
"his" which should have been "hers". There are many occurences like this in the memo.
She didn't review it fully. Once I figured it out, she ammended it and passed back to me for my signature. Then I found another mistake. She ammended it and passed back to me. Then I found another mistake. She ammended it and passed back to me. Then I found another mistake. She ammended it and passed back to me. So it ended up that I was the one who did all the review. This was too much, I said to myself. I took her into my room and gave her a coaching session.



Lesson learnt: A lot of time and energy is required to coach staff.